How do I return the product that I bought from Irukajirushi?
- If you intend to return the product, please send an email to firstname.lastname@example.org.
- Our team will send you a return form.
- Fill in the form by filling in the product details and attaching supporting images, especially to
The product you want to return, and there is damage or defect.
- Pack the product back and include the Return Form in the package.
- Our logistics partners will schedule product collection, and packaging will be taken from you.
Is it possible to exchange the product for my order rather than returning the funds?
If you want to exchange a product that has been purchased in another color or size, we beg you to return the product purchased, and then you can place a new order for the desired product. We will process the refund within 3-5 business days
Can I exchange a defective product?
If you want to exchange a defective product or receive a wrong product, please contact our customer service team, and send us a photo of the item you wish to process. Our team will provide a “return form” and will provide vouchers that you can use to place new orders for the desired product.
What situations allow me to submit a return?
- Returns can be submitted if the following conditions occur:
- Defective products
- The product is damaged during shipping
- The seller sends a product that is not in order (Please note that the product image displayed on the Irukajirushi website may not be a picture similar to the product shipped to you)
- Size/specifications that do not match the order